Frequently asked questions
Where is my order?
Where is my order?
No worries! You can track the status of your order on the Track My Order page.
How long does delivery take?
How long does delivery take?
The average delivery time is 7 to 12 business days, depending on your country and order volume.
Our team ships orders within 24 to 48 business hours.
Please allow this time before contacting us.
The product isn't right for me. Can I return it?
The product isn't right for me. Can I return it?
Yes, you have 30 days after receiving your order to return it, provided the product is unused and in its original packaging.
The product arrived damaged or defective. What should I do?
The product arrived damaged or defective. What should I do?
No worries 😌
Send us a clear photo of the product and the package within 48 hours of delivery at contact@lorqua.fr.
Our team will get back to you within 24 to 48 hours with an appropriate solution.
I haven’t received my order after 15 days. What should I do?
I haven’t received my order after 15 days. What should I do?
- Check the tracking link (it is often updated by the carrier).
- Check whether a delivery notice was left or if the package was delivered to a pickup point.
I entered the wrong address. What should I do?
I entered the wrong address. What should I do?
Contact us immediately.
If your order has not yet been shipped, we can update the address.
If it has already been shipped, we’ll need to wait for it to be returned before arranging a reshipment.