Refund policy

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

Items must be returned in their original condition, unused, with all tags attached and in their original packaging.

Return shipping costs are the responsibility of the customer, except in cases where the error is ours.

To request a return, please contact us at contact@lorqua.fr

Returns must be sent to the following address:

AURORE GROUPE
LORQUA
2 allée Fernand Léger
77420 Champs-sur-Marne, France

If your return is accepted, we will provide you with the necessary instructions to return your package.

Items returned without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at contact@lorqua.fr

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you received and, once the return is accepted, place a new order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card issuer to process and post the refund.

If more than 10 business days have passed since your return was approved, please contact us at contact@lorqua.fr